Category: Office

Central London Office Portfolio

Client

Stenham Properties

Brief
The brief included taking on 24-hour security guarding and receptionist services across four prime, fully tenanted office buildings, averaging 90,000 sq ft (8,360 sq m), in both the City and West End.
Through this process, Belstone was required to manage the TUPE transfer of 24 staff, from three different security companies, as well as supplementing with additional staff as required.
Belstone Management Services was contracted on a rolling 12-month basis, for the following services:
• 24-hour security guarding
• Day time receptionist services
• TUPE transfer of 24 staff from three different companies
• Risk assessment and implementation of new building-specific management regimes, including building visits and client reporting
Outcome
Through its hands-on professional approach, Belstone was able to manage a simultaneous handover of all four buildings, retaining all existing staff. An effective management regime was introduced and significant cost savings were generated for the client.
Belstone Management Services has notably achieved the following in respect of service level outputs:
• Communication – improved reporting between staff and management and also between management and client
• Professionalism – improved operating standards and greater levels of interaction, including more frequent site visits
• Cost effective – significant reductions to the annual service charge budgets for each building

Office refurbishment, London SW1

Client

Quintain / WELPUT, c/o Savills

Property description

65,000 sq ft office building

Background

The building was undergoing a comprehensive program of refurbishment works; there was a period of months between the internal strip out completing and the principal contractor starting on site, when the building remained vacant and required 24 hour protection.

Brief

Belstone was instructed at very short notice due to the particular circumstances to provide a 24 hour manned guarding team, in order to manage access control through this interim period and also ensure that access could be retained for UK Power Network to service their sub-station on site.

Outcome

The building was taken over on Christmas Eve and an effective security regime put immediately in place; this enabled a timely handover some months later to the principal contractor and thereby ensured that the initial planned development programme could be adhered to.

Prime City Office Building, London EC4

Client

Deloitte LLP / NAMA

Property description

Fully operational 50,000 sq ft serviced office

Background

The Client was appointed as administrator(s) to the serviced office company on behalf of NAMA and Belstone Management Services was then instructed to take immediate possession of the building at less than four hours’ notice.

Brief

A guarding team was appointed to oversee security at the building 24-hours a day.  The guards managed front of house duties alongside the team of daytime receptionists and also to assist with other management roles around the building. As part of this process, Belstone took on the existing building management team under TUPE.

Belstone was also instructed to oversee other aspects of the day to day running of the building, including cleaning and specialist IT systems management, which was successfully sub-contracted out to a reliable niche firm.

Outcome

Through careful integration of new and existing staff, Belstone was able to ensure the continued seemless operation of the building and thereby retain all of the 23 tenants. This in turn enabled the client to successfully market the building and achieve a sale at a level in excess of their expectations.

Whitbread/Premier Inn

Client

Whitbread / Premier Inn

Brief

The brief included taking on a range of security guarding and management roles for eight different buildings across Central London, at various differing stages of the redevelopment process.

Belstone Management Services was required to provide a range of flexible security solutions to meet the Client’s requirements for each individual property.

Belstone has delivered the following services over the past two years:

  • 24-hour security guarding
  • Resident caretaker security guarding for some vacant buildings
  • General property management including meter reading, cleaning and ensuring that all utilities are in order
  • Risk management: ensuring that general H&S and fire regulations standards are being upheld
Outcome

Through our hands-on flexible approach, Belstone has been able to deliver a high quality service on a number of different levels, whilst generating significant cost savings for the client.

Belstone Management Services has notably achieved the following in respect of service level outputs:

  • Effectiveness and reliability – 100% record in terms of site protection, without incident, often under challenging circumstances and at short notice
  • Professionalism – improved operating standards and greater levels of interaction, including more frequent site visits
  • Flexibility – adapting our services across large vacant office buildings, partly occupied properties and also hotel schemes that were in the final phase of construction, into the commissioning period.
  • Cost effective – significant cost savings against previous service providers

Mayfair Office Building, London W1

Client

Savills, Aegon / Redefine International, then Qatari Diar

Brief

The initial brief was to provide a more cost effective and professional security solution to that in existence, for this vacant, Listed office building, comprising nearly 15,000 sq ft.

A resident guarding team was appointed to ensure an effective presence on site 24-hours, whilst also fulfilling caretaker duties and a more general property management role.

Belstone Management Services was appointed to perform a range of services:

• 24-hour security guarding with smart, fully Licensed and vetted guards

• Full security audit undertaken and improved measures put in place

• New management regime instilled, including general maintenance and monitoring, as well as cleaning and more efficient administration

Outcome

The improved quality of service and more effective management facilitated the swift sale of the building, off market, to Qatari Diar, who subsequently retained Belstone’s services.

Belstone Management Services has notably achieved the following in respect of service level outputs:

• Communication – improved reporting between staff and management and also between management and the client

• Professionalism – improved operating standards and greater levels of interaction, including more frequent site visits

• Cost effective – significant reductions in the (the rest of the copy is missing from the word doc)