Central London Office Portfolio

Client

Stenham Properties

Brief

The brief included taking on 24-hour security guarding and receptionist services across four prime, fully tenanted office buildings, averaging 90,000 sq ft (8,360 sq m), in both the City and West End.

Through this process, Belstone was required to manage the TUPE transfer of 24 staff, from three different security companies, as well as supplementing with additional staff as required.

Belstone Management Services was contracted on a rolling 12-month basis, for the following services:
• 24-hour security guarding
• Day time receptionist services
• TUPE transfer of 24 staff from three different companies
• Risk assessment and implementation of new building-specific management regimes, including building visits and client reporting

Outcome

Through its hands-on professional approach, Belstone was able to manage a simultaneous handover of all four buildings, retaining all existing staff. An effective management regime was introduced and significant cost savings were generated for the client.

Belstone Management Services has notably achieved the following in respect of service level outputs:

• Communication – improved reporting between staff and management and also between management and client
• Professionalism – improved operating standards and greater levels of interaction, including more frequent site visits
• Cost effective – significant reductions to the annual service charge budgets for each building